General forum and help desk ticketing application

A message board (forum) application designed to be as well used as a helpdesk ticketing system, for example to provide formal and informal support to customers or clients. The terminology and functions of the forum categories is slightly different than the support ticketing categories, but when you know the mapping you will immediately be familiar with the application.

Features

• Native TYPOlight application; fully integrated into TYPOlight user/member system.
• Can be used as forum, as helpdesk ticketing system, or both at same time.
• Add enhanced commenting feature to your articles with a content element.
• Both, frontend members and backend users, can be members/clients or moderators/supporters.
• Multiple frontend modules with selected categories are possible; to be displayed on one or several pages, or embedded within articles.
• Backend modules for configuration and forum participation.
• Comprehensive and fast BBCode engine including tables, lists, several box types, syntax highlighting and more.
• Popup windows for BBCode help and editor preview.
• Email notification to subscribing users.
• Email import to create new topics/tickets, as well as to reply to notifications.
• Fully customizable layout and appearence by templates and themes.
• Powerful search engine.
• RSS feeds for any selection of categories.
• Convenient moderator functions including cut/paste operations to move messages and topics